How we handle your personal information when you contact us, book a session or use our services.
Ice Plunge Nigeria respects your privacy and is committed to handling your personal information responsibly. This policy explains what information we may collect, how we use it and how you can contact us about your information.
When you submit a booking request, contact us or enquire about our services, we may collect your name, email address, phone number, preferred service, requested date and time, location, number of participants, company details and any additional information you choose to provide.
We use your information to respond to enquiries, process and manage booking requests, coordinate sessions and deliveries, communicate with customers, provide our services and maintain our business records.
We may also use information you provide about a session or event to understand your requirements and make appropriate arrangements.
Booking requests submitted through our website are sent to our business email so our team can respond. Submitting a request does not automatically confirm a booking. Payment information, where applicable, will be handled through the agreed payment method.
Please do not submit payment card details or other sensitive financial information through our booking form.
We do not sell your personal information. We may share relevant information with service providers where reasonably necessary to operate our website, communicate with you, process payments or deliver our services. We may also disclose information where required by law.
We take reasonable measures to protect personal information against unauthorized access, loss, misuse or disclosure. However, no method of electronic storage or transmission is completely secure.
Our website may use cookies or similar technologies necessary for its operation. If analytics tools or other tracking technologies are introduced, this policy should be updated to explain their use and any applicable choices available to visitors.
We retain personal information for as long as reasonably necessary to respond to enquiries, manage bookings, provide services, maintain appropriate business records and meet applicable legal obligations. Information that is no longer needed will be securely deleted or anonymized where reasonably practicable.
Subject to applicable law, you may request access to your personal information, correction of inaccurate details, deletion of information or other available privacy rights. We may need to verify your identity before acting on a request and may retain certain information where legally required.
We may update this policy as our services or data-handling practices change. Any revised version will be published on this page with an updated revision date.
For privacy-related questions or requests, contact Ice Plunge Nigeria at iceplungenigeria@gmail.com or call 0913 492 7190.
Last updated: October 2026
